€999 – €1,999

3rd Customer Solutions & On-Boarding for Power & Utilities 2021

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€999 – €1,999

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Online event

Event description
A dialogue with decision-makers and experts responsible for Customer Solutions & On-Boarding from leading Power & Utility companies.

About this event

Many energy and utility companies are strengthening their traditional and digital customer service & experience today and prioritize customer-centricity strategies as a key to sustaining profitability and remaining competitive in the fast-evolving energy market in the future.

In order to attract and retain consumers in Power and Utilities industry, it is extremely important to embrace customer-centered technology and recognize individual consumer requirements. Utility companies must ensure that they have a positive impact at touchpoint with the customer – from on-boarding to delivery and customer service.

This virtual conference is a unique gathering of CX professionals specifically from Power & Utility companies. It creates an excellent & interactive platform for Energy CX leaders to share and brainstorm on common challenges, to exchange their ideas, and to network without leaving their desks.

TOPICS

  • Case study: Transforming our office and field operations to deliver record-breaking results during the global pandemic
  • Becoming your customer’s advisor
  • The road towards great Customer Experience @Fluvius
  • Increasing need for customer-centricity for system operators
  • «WE have no limits» – Transforming a big corporate for full customer focus
  • Digital service design approach
  • Customer-centric Innovation

		3rd Customer Solutions & On-Boarding for Power & Utilities 2021 image
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