AI4ALL Amsterdam Circle: Behind the scenes

Step into the future of leadership!

Behind the Scenes: Learnings and Best Practices in GenAI Implementation within Financial Services

Description:

Step inside the world of Generative AI in finance!

Join Michelle Gomes, Global Product Manager at ING, to discover how ING is implementing GenAI to enhance operational efficiency, empower teams, and drive product and data innovation — all while ensuring responsible AI use. Gain practical insights from a real-world case study and learn strategies you can apply in your own organization.

What You’ll Learn:

Explore ING’s GenAI initiatives and project objectives

Understand the metrics and KPIs used to measure success

Discover how the team tackled challenges and implemented solutions

Gain actionable insights for applying GenAI in your organization

Takeaways and recommendations for innovation in financial services

Speaker Bio:

Michelle Gomez is a seasoned product manager in banking and financial services, focused on GenAI initiatives for operational efficiency. Previously, she served as Product Lead for Data Products, leading teams to deliver data monetization solutions, advanced analytics, and AI-driven products.

Her expertise spans data, analytics, SaaS, and she has a strong track record in team transformation and product innovation. Michelle holds an Executive MBA from Rotterdam School of Management and a Bachelor’s in Computer Engineering from the University of Mumbai.

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***Please note that pictures and videos could be taken at our events for use by AI4ALL brands for the purpose of AI4ALL event and program marketing.