Beyond Boundaries Global Festival 2026

Structural Techniques to Produce Content for Better Answers

Delivering content into LLM-heavy delivery solutions means adjusting how we create, structure, and process content. This session discusses what can be done by content developers, what is under the control of others, and how to influence the accuracy of queries. This presentation will explore the intersection between editorial, technical, and structural techniques for improving content delivery outcomes. Rahel is the Content Solutions Director of Technically Write IT

Conversation Design in an Agentic World

This keynote will discuss how Conversation Design is changing in the world of Agenticism, and how Conversation Designers can keep up, upskill, and thrive. Braden is the CEO of Voiceflow

Designing with Empathy: What are we really missing?

Yes containment is important when assessing the performance of an AI Assistant … but what about connection?

What is the value of the emotional engagement a customer has when interacting with an organisation’s chatbot? Is it built to reflect the best of that brand, or developed with a pure, sterile focus on efficiency? And what is the real cost (or debt) of approaching things without thinking about empathy?

This session will unpack these using the CDI Standards Framework as a lens to understand what is quintessential to leading AI Assistants today. Hans is the Founder and CEO of Conversation Design Institute