Online scams are the most reported type of crime. Most countries now state that between 20 to 30% of all crimes reported are related to online fraud. This is only the tip of the iceberg, as only 3% to 7% of all scam victims report the crime to law enforcement. With more than € 36 billion lost last year and an expected growth of 40%, new ways have to be found to turn this tide.

The Global Online Scam Summit (GOSS) goal is to help governments, consumer authorities, law enforcement, brand protection agencies and (cybersecurity) companies share knowledge and insights on fighting online scams and fraud more effectively and efficiently.

GOSS is the only global conference focused on consumer related scams. Last year more than 425 representatives joint the 1st Global Online Scam Summit virtually. This year we hope to make the event even bigger by expanding to two days and adding more inspirational speakers but also more possibilities to network and share insights one to one.

13:00 - The State of Cybercrime

• 13:00: Welcome by APWG, GCA & Scamadviser
• 13:05: State of Scams - Jorij Abraham, General Manager Scamadviser
• 13:25: State of Phishing - Foy Shiver, Deputy Secretary-General APWG
• 13:45: State of Cybercrime - Phil Roberts, Director of Technology Global Cyber Alliance

14:00 - Trends in Scams

• 14:00: Scam Sweatshops in Asia - Hieu Minh Ngo, cybersecurity expert & former cybercriminal and convicted Hacker Chong Lua Dao
• 14:12: To Scam or To Be Scammed - Dr. Pavan Duggal, Advocate supreme court India, president Cyberlaws
• 14:24 BAIT! Scamming the Scammers - Anthony van der Meer, Investigative Journalist & Documentary Filmmaker
• 14:36: Online Purchase Scams - Melissa Trumpower, Executive Director, BBB Institute for Marketplace Trust.
• 14:48: Scams in Brazil - Guilherme Martinatti Favaro, Head of Fraud Prevention, Santandar Brazil

15:00 - Virtual Networking

Opportunity to meet like-minded people (and get coffee) in the plenary room one or one of the break-out rooms:

• Awareness: Chaired by Anthony van der Meer, Investigative Journalist & Documentary Filmmaker
• Data & Tools: Chaired by Phil Roberts, Director of Technology Global Cyber Alliance
• Enforcement: Fleur Haije, Scamadviser.com
• Legislation: Chaired by Érico de Melo, President, Associação Procons Paulistas
• Research: Chaired by Jack Whittaker, Cybercrime PhD Researcher University of Surrey.

15:15 - Scams from the Front-Line

• 15:15 Fighting scams by Extension - Jon Clay, VP Threat Intelligence & Cecile Chen, Global Product Marketing and Business Strategy Manager, Trend Micro
• 15:25 DarkPath Scammers - Dmitry Tiunkin, Head of Digital Risk Protection Europe Group IB
• 15:35 Taking down Scams as a Service - Tomasz Struk Director EBRAND
• 15:45 Blocking Scammers before they Scam - Perry Roach, CEO Netsweeper
• 15:55 Detect & Prevent - Raz Abramov, CTO EverC.
• 16:05 Mapping Scam Networks Effectively - Mario Rojas, cyber security expert Maltego

16:15 - Virtual Networking

Opportunity to meet like-minded people (and get coffee) in the plenary room or the break-out rooms:

• Awareness: Chaired by Melissa Trumpower, Executive Director, BBB Institute for Marketplace Trust.
• Data & Tools: Chaired by Foy Shiver, Deputy Secretary-General APWG
• Enforcement: Fleur Haije, Scamadviser.com
• Legislation: Chaired by Érico de Melo, President, Associação Procons Paulistas
• Research: Chaired by Jack Whittaker, Cybercrime PhD Researcher University of Surrey.

16:30 - Scams on Platforms

• 16:30 Fraudulent Advertising, Christina Mitropoulos, Director Brand Protection & Manufacturing Initiatives American Apperal & Footwear Association
• 16:40 Scams Running Rampant, Dr. Augustine Fou, independent Anti-Ad Fraud Consultant, FouAnalytics
• 16:50 Phishing Landscape 2021: The Who, Where, and How Much of Phishing, Greg Aaron, President Illumintel

17:00 - Preventing Platform Misuse

A discussion on how we can combat scammers misusing platforms led by Phil Roberts, Director of Technology Global Cyber Alliance with participants from:

• Facebook - Bobby Flaim, Head of Strategic Programs
• Microsoft - Marja Laitinen, Assistant General Counsel, Digital Crimes Unit (DCU) EMEA
• Adevinta - Casper Jacobs, Head of Customer Relations
• Paypal - Brad Wardman, Head of Threat Intelligence

17:30 - Virtual Networking

Opportunity to meet like-minded people (and get a drink).

13:00 - Increasing Cybercrime Awareness

• 13:00: Global Problem; Local Solution - Tushar Bhagat, Founder SAFECOM Internet and Ecommerce Safety Foundation
• 13:10: Increasing Cyberawareness in Africa - Confidence Staveley, Executive Director CyberSafe Foundation
• 13:20 A Cybercrime Fighting Chatbot - Rory Innes, CEO The Cyber Helpline
• 13:30: Protecting consumers via DNS - Tanya O'Callaghan, Vice President, Community Investment, Policy and Advocacy Canadian Internet Registration Authority
• 13:40: Scam Awareness in Mexico - Pablo Corona Fraga, Deputy VP of Cybersecurity, Mexican Internet Association (AIMX)
• 13:50: Identifying Phone Scammers - Fredrik Kjell, COO Truecaller

14:00 - Helping Scam Victims

• 14:00: Why do consumers get scammed (or not)? - Jack Whittaker, Cybercrime PhD Researcher University of Surrey.
• 14:10: Scam Fighting: Collective Efforts for Consumer Benefits- Mohammed Iraqi, Programs & Initiatives Manager, Consumer Protection Association Saudi Arabia
• 14:20: Consumers deserve Better - Katie Lips, Head of Digital & Scams Policy, Which?
• 14:30 Getting your Money Back - Nicola Staub, CEO CYBERA
• 14:40: Peer Support for Romance Scams - Cindy Liebes, Chief Program Officer, Cybercrime Support Network
• 14:50: Statistics of Attacks within LAC region - Graciela Martinez, Head of LACNIC CSIRT.

15:00 - Virtual Networking

Opportunity to meet like-minded people (and get coffee) in the plenary room or one of the break-out rooms:

• Awareness: Chaired by Cindy Liebes, Chief Program Officer, Cybercrime Support Network
• Data & Tools: Chaired by Foy Shiver, Deputy Secretary-General APWG
• Enforcement: Chaired by Donna Gregory, Unit Chief IC3, FBI Internet Complaint Center (IC3)
• Legislation: Zorianna Dmytryshyna, Director of Institutional Relations APWG
• Research: Jack Whittaker, Cybercrime PhD Researcher University of Surrey.

15:15 - Fighting Scammers Better

• 15:15: Anti-Phishing Efforts in Japan, Katsumi Ono, Economic & Financial Cybercrime Team Leader, Japan Cyber Crime Centre (JC3)
• 15:27: Fighting Scammers in Bulgaria, Vladimir Dimitrov, Head of the Bulgarian CyberCrime Unit & Cybersecurity Coordinator Bulgaria.
• 15:39: Cooperation is a Must - Peter Depuydt, Head of Office Europol
• 15:51: Collaboration: Scamfighting in the USA and Beyond - Donna Gregory, Unit Chief IC3, FBI Internet Complaint Center (IC3).
• 15:03: 165 Anti-fraud Hotline Service, Glen Kuo-Lun Hong, Section Chief Criminal Investigation Bureau, National Police Agency of Taiwan

16:15 - Virtual Networking

Opportunity to meet like-minded people (and get coffee) in the plenary room or one of the break-out rooms:

• Awareness: Katie Lips, Head of Digital & Scams Policy, Which?
• Data & Tools: Laureen Kapin, Counsel for International Consumer Protection, Federal Trade Commission
• Enforcement: Chaired by Donna Gregory, Unit Chief IC3, FBI Internet Complaint Center (IC3)
• Legislation: Zorianna Dmytryshyna, Director of Institutional Relations APWG
• Research: Jack Whittaker, Cybercrime PhD Researcher University of Surrey.

16:30 - How to Win the War?

A discussion on how we can combat scammers misusing platforms led by Foy Shiver, Deputy Secretary-General APWG with as participants:

• Jayde Richmond, ScamWatch Australia, Australian Competition & Consumer Commission
• Laureen Kapin, Counsel for International Consumer Protection, Federal Trade Commission
• Thomas Dillon, Legal Counsellor World Intellectual Property Organization
• Vanessa Fusco Nogueira Simoes, Head of Security & Intelligence Office, Public Ministry of State Brazil

17:15 - Wrap-Up Surprise

What are the plans of APWG, the Global Cyber alliance and Scamadviser for next year?

17:30 - Virtual Networking

Opportunity to meet like-minded people (and get a drink).