ITIL® 4 Foundation (English spoken)
Event Information
Event description
The ITIL® 4 Foundation course is designed to give delegates a comprehensive understanding of the ITIL® framework and its role in modern ITSM
About this event
The course will help students to understand:Key IT service management concepts
- How ITIL guiding principles can help and organization to adopt and adapt service management
- The 4 dimensions of service management
- The purpose and components of the service value system
- The activities of the service value chain and how the interconnect
- Know the purpose of key ITIL practices
- Preparation to sit the ITIL4 foundation examination
