Question 1

What is the minimum age required to participate in the event?

Accepted Answer

To attend the event, you must be at least 18 years old. Please bring a valid ID, such as an identity card, passport, or driving license, as this will be checked at the entrance.

Question 2

How can I enter the event?

Accepted Answer

To enter the event, please present the QR code that will be emailed to you when you purchase your ticket. Also, make sure you have a valid ID that matches the name on the ticket.

Question 3

Are backpacks allowed?

Accepted Answer

In the interest of the safety and comfort of all participants, bag checks will be conducted during the event. Unless absolutely necessary, we recommend leaving your belongings at home or keeping them to a minimum.

Question 4

Can I secure my bag and jackets in a storage area?

Accepted Answer

Yes, a storage area is available for personal items, but space is limited. We recommend keeping personal belongings small.

Question 5

Will there be PUBG goodies available on-site?

Accepted Answer

Yes! We’ll have exclusive PUBG goodies available — but quantities may be limited and distributed on a first-come, first-served basis.

Question 6

Can I record videos or live stream the event?

Accepted Answer

Of course! We provide guest Wi-Fi access for all attendees to record videos, create content, or live stream the event. Share your experience on social media channels with the hashtag #PUBGHOTDROP and you can mention @PUBG account!

Question 7

I cannot attend the event. Can I get a ticket refund?

Accepted Answer

Tickets can be refunded up to 30 days before the event starts. Please note that Eventbrite fees are non-refundable and will not be returned unless the event is cancelled or if the buyer requests a refund for a duplicate charge within 7 days of purchase.

Question 8

Is the venue wheelchair accessible?

Accepted Answer

The venue is wheelchair accessible. Regarding activities offered on-site, we recommend checking with the on-site personnel for specific details about accessibility for each activity.

Question 9

How can I contact someone regarding venue accessibility or specific mobility needs during the event?

Accepted Answer

If you have any questions about venue accessibility or need assistance with specific mobility requirements on-site, please don't hesitate to reach out to us at pubghotdropevent@krafton.com. We're here to help!

PUBG: HOT DROP Cologne 2025