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SERVICE DESIGN DAYS 2017

SERVICE DESIGN DAYS

Friday, October 6, 2017 at 8:30 AM - Saturday, October 7, 2017 at 7:30 PM (CEST)

Ticket Information

Ticket Type Sales End Price Fee BTW Quantity
Two-day pass / Oct 6th and 7th 2017
A two-day pass for all keynotes and masterclasses/workshops held on Friday the 6th and Saturday the 7th of October 2017. Lunch and networking drinks are included on both days. Businesses from EU countries can claim a BTW/VAT refund via the tax authorities in their country.
Oct 6, 2017 €460.00 €0.00 €96.60
Ticket day 1 / Oct 6th 2017
A one-day ticket for all keynotes and masterclasses/workshops held on Friday the 6th of October 2017. Lunch and networking drinks are included. Businesses from EU countries can claim a BTW/VAT refund via the tax authorities in their country.
Oct 6, 2017 €275.00 €0.00 €57.75
Ticket day 2 / Oct 7th 2017
A one-day ticket for all keynotes and masterclasses/workshops held on Saturday the 7th of October 2017. Lunch and networking drinks are included. Businesses from EU countries can claim a BTW/VAT refund via the tax authorities in their country.
Oct 6, 2017 €275.00 €0.00 €57.75

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Event Details

Delivering value &
being valuable


There are many challenges businesses face today. One of the most important being: how to best serve increasingly demanding and critical customers. Today, customers expect the on- and offline best service – and without experiencing value, those customers will simply switch to a competing brand. And as customers’ lifestyles constantly evolve and change, it is becoming more difficult for organisations to live up to their customers’ unarticulated expectations. Hence, they need to deeply understand what matters most to their customers to deliver value.

 

Are you looking for strategic approaches to drive value and innovation? Do you want to understand how your customers think and behave? Do you want to find answers how to stay relevant and offer valuable experiences to the users of your products? Are you interested in strategic visions, roadmaps and best-practices how to innovate in a human-centric way? Do you need access to tools and methodologies that help you match people’s needs with what is technologically feasible? And do you want to know how your business strategy can convert into customer value and market opportunities?

 

The Service Design Days offer a cross-boundaries event for entrepreneurs, decision makers and influencers who are involved in the innovation and (digital) transformation of their companies. A two-day event held in creative Barcelona on the 6th and 7th of October 2017. We welcome decision makers and influencers from all disciplines and industries to find the answers and tools to transform their businesses and to stay ahead of their competition.





Program

With several informative keynotes, two days with insightful interactive masterclasses, and get-together networking drinks, the Service Design Days 2017 will present all the latest knowledge in strategic service design thinking, offering you the information and techniques you need to push your company and teams forward and be valuable for your customers.

You’ll participate in interactive masterclasses with other participants. Using methods and tools from areas such as design thinking, business design, lean startup, business model canvas, and customer experience design.





Why attend?

  • Learn from international thought leaders and other creative minds
  • Step into the shoes of consumers, your potential customers, get to know their needs and follow their journeys
  • Discover new, successful ways to truly connect with your audience and build lasting customer experiences 
  • Peek a glance in the world from entrepreneurial, design-driven brands, and learn from their successes and failures
  • Interact with decision makers just like you, from inside and outside your industry
  • Follow masterclasses that normally cost at least 5 times the prices you will pay now
  • And last but not least: enjoy the atmosphere in one of the oldest breweries from Spain, connect with like-minded experts while having a fresh beer, and spend time in one of the most creative cities in Spain: Barcelona


Purchase a two-day pass to attend both days or purchase a one-day ticket to attend one day, Friday the 6th or Saturday the 7th of October 2017.

Tickets and passes include:

  • Free lunch (lunch break)
  • Free coffee (coffee break)
  • Free networking drinks
  • Free wifi





More information?

You can find more information about the event, the program and the ticketing terms and conditions on www.servicedesigndays.com. PLEASE NOTE: Tickets will not be refunded after purchase but can be transferred to a third party until two weeks prior to the official start of the event.

Have questions about SERVICE DESIGN DAYS 2017? Contact SERVICE DESIGN DAYS

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When & Where


Antiga Fàbrica Estrella Damm
Carrer del Rosselló 515
08025 Barcelona
Spain

Friday, October 6, 2017 at 8:30 AM - Saturday, October 7, 2017 at 7:30 PM (CEST)


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