Delivering value &
There are many challenges businesses face today. One of the most important being: how to best serve increasingly demanding and critical customers. Today, customers expect the on- and offline best service – and without experiencing value, those customers will simply switch to a competing brand. And as customers’ lifestyles constantly evolve and change, it is becoming more difficult for organisations to live up to their customers’ unarticulated expectations. Hence, they need to deeply understand what matters most to their customers to deliver value.
Are you looking for strategic approaches to drive value and innovation? Do you want to understand how your customers think and behave? Do you want to find answers how to stay relevant and offer valuable experiences to the users of your products? Are you interested in strategic visions, roadmaps and best-practices how to innovate in a human-centric way? Do you need access to tools and methodologies that help you match people’s needs with what is technologically feasible? And do you want to know how your business strategy can convert into customer value and market opportunities?
The Service Design Days offer a cross-boundaries event for entrepreneurs, decision makers and influencers who are involved in the innovation and (digital) transformation of their companies. A two-day event held in creative Barcelona on the 6th and 7th of October 2017. We welcome decision makers and influencers from all disciplines and industries to find the answers and tools to transform their businesses and to stay ahead of their competition.
With several informative keynotes, two days with insightful interactive masterclasses, and get-together networking drinks, the Service Design Days 2017 will present all the latest knowledge in strategic service design thinking, offering you the information and techniques you need to push your company and teams forward and be valuable for your customers.
You’ll participate in interactive masterclasses with other participants. Using methods and tools from areas such as design thinking, business design, lean startup, business model canvas, and customer experience design.
Purchase a two-day pass to attend both days or purchase a one-day ticket to attend one day, Friday the 6th or Saturday the 7th of October 2017.
Tickets and passes include:
You can find more information about the event, the program and the ticketing terms and conditions on www.servicedesigndays.com. PLEASE NOTE: Tickets will not be refunded after purchase but can be transferred to a third party until two weeks prior to the official start of the event.
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