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SERVICE DESIGN DAYS 2020

SERVICE DESIGN DAYS

Thursday, September 10, 2020 at 9:00 AM - Sunday, September 13, 2020 at 5:00 PM (CEST)

Ticket Information

Ticket Type Sales End Price Fee BTW (VAT)
Quantity
Full conference pass / September 10 - 13
A full pass for both conference days (Friday and Saturday, September 11 and 12), the Service Design Tour and the kick-off party on Thursday, September 10 and the Sunday morning session on Sunday, September 13. Lunches and networking drinks are included on both conference days. Businesses from EU countries can claim a BTW (VAT) refund via the tax authorities in their country.
Sep 9, 2020 €540.00 €0.00 €113.40
Conference ticket / Friday, September 11
A ticket for Friday, September 11. Also valid for the Service Design Tour and the kick-off party on Thursday, September 10. Lunch and networking drinks are included. Businesses from EU countries can claim a BTW (VAT) refund via the tax authorities in their country.
Sep 9, 2020 €315.00 €0.00 €66.15
Conference ticket / Saturday, September 12
A ticket for Saturday, September 12. Also valid for the kick-off party on Thursday, September 10 and the Sunday morning session on Sunday, September 13. Lunch and networking drinks are included. Businesses from EU countries can claim a BTW (VAT) refund via the tax authorities in their country.
Sep 9, 2020 €315.00 €0.00 €66.15
PLUS ticket special workshop / Thursday, September 10
A ticket for the full-day workshop on Lean Service Design by Jess McMullin & Jeff Gothelf, held on Thursday, September 10. Coffee breaks and lunch are included. NOTE: this ticket is only valid in combination with a full conference pass or a one-day conference ticket. Businesses from EU countries can claim a BTW (VAT) refund via the tax authorities in their country.
Sep 8, 2020 €420.00 €0.00 €88.20

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Event Details

A blended tomorrow - expanding design horizons with technology


From government to banking, from healthcare to leisure, from retail to communications, servitization and tech have become inextricably linked. Enabling services possible that were unthinkable before. Technology provides a myriad of opportunities to design new services, and improve existing ones.

Our joint challenge is to redevelop and join existing services into holistic, blended and responsible offerings by co-designing with our clients (service users) and our staff (service providers). Looking at challenges in a systemic way, and using technology wisely.

Do you consider designers will have a key role in humanising upcoming emerging technologies? Are you already designing services with an eye on the arrival of new tech or not yet? Are you interested in learning how groundbreaking companies are bridging the use of tech with great service delivery? And do you want to be prepared for service-changing innovations that have an impact? Then you must participate in this annual conference where we will take a deeper look at how humans are going to interact with each other.





Exciting 4-day program

The Service Design Days offer cross-disciplinary events for change-makers, influencers, and decision-makers of small and large organisations, involved in product and service innovation, organisation transformation, and value creation through design. The event focuses on service design for decision-makers and connects strategic designers with business and vice versa.

This 5th anniversary conference edition offers two conference days (Friday, September 11 and Saturday, September 12) with insightful masterclasses, lectures and case studies, and new views from experienced keynote speakers. Listen and learn, and share your own experiences with researchers, innovators, professors, service design experts, user experience strategists, and strategic design thinkers.

On Thursday, September 10 we will organise a Service Design Tour. You will hear real service design stories while getting to know the city of Barcelona. Hop on and visit organisations that open their doors for you to show and share some of their work, and take back a suitcase filled with inspiration. Thursday, September 10 will end with the official conference kick-off party at a very special location.

After three days of talking, practicing and co-creating, you might want to relax a bit, go to the beach or visit one of Barcelona’s inspiring design museums. For those who like to participate in a final, rounding-up activity where all insights will come together, we will have a special session on Sunday morning September 13.





Why attend?

  • Learn from international thought leaders and other creative minds
  • Step into the shoes of consumers, your potential customers, get to know their needs and follow their journeys
  • Discover new, successful ways to truly connect with your audience and build lasting user experiences
  • Peek a glance in the world from entrepreneurial, design-driven brands, and learn from their successes and failures
  • Interact with decision makers just like you, from inside and outside your industry
  • Follow masterclasses that normally cost at least 5 times the prices you will pay now
  • And last but not least: connect with like-minded experts while having a drink, and spend time in one of the most creative cities in Spain: Barcelona


We offer a full conference pass as well as one-day conference tickets. With a full pass, you can attend both conference days, the Service Design Tour, the kick-off party and the Sunday morning session. A one-day conference ticket for Friday, September 11 will also give access to the Service Design Tour on Thursday, September 10 and a one-day conference ticket for Saturday, September 12 will also give access to the Sunday morning session on September 13. All ticket types will give access to the kick-off party. To get the most out of the event we advise you to join us on all days because the visits, talks, and masterclasses are strongly related to each other.


Tickets and passes include:

  • Free lunch breaks
  • Free coffee breaks
  • Free networking drinks





More information?

You can find more information about the event, the program and the ticketing terms and conditions on www.servicedesigndays.com.

PLEASE NOTE: Tickets will not be refunded after purchase, except in the unlikely event of cancellation of the conference. Tickets can be transferred to a third party until two weeks prior to the official start of the event.

Have questions about SERVICE DESIGN DAYS 2020? Contact SERVICE DESIGN DAYS

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When & Where


Disenny Hub Barcelona
Plaça de les Glòries Catalanes, 37-38
08018 Barcelona
Spain

Thursday, September 10, 2020 at 9:00 AM - Sunday, September 13, 2020 at 5:00 PM (CEST)


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