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Service Design Experience Lisbon 2017

Koos Service Design

Thursday, 6 July 2017 from 09:00 to 13:00 (WEST)

Service Design Experience Lisbon 2017

Ticket Information

Type End Quantity
SDE2017_Lisboa 2d 22h 24m Free  

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Event Details

The Service Design Experience 2017 is a brainy, interactive event aiming to boost your innovation skills. A gathering that will inspire professionals from different sectors to create the ultimate customer experience and be able to transform your organisation and the future.

How

The Service Design Experience 2017 will boost your skills through learning by doing. There will be less talking and more doing as this event is packed with work sessions and master classes by top service design and customer experience experts. You can choose your own program by giving preference to the work sessions you want to attend.

Who

This event is organised by Koos Service Design, one of the leading service design consultancies in Europe. They will host and welcome all professionals from large corporates, government and non-profit organisations that want to make a difference by creating an unbeatable customer experience and services that people love.


Programme

Our programme will start and end with an inspiration al keynote. In between you can choose from two service design workshops. The keynotes will be announced in the coming weeks.

 

CHOOSE YOUR OWN PROGRAM OF 2 INSPIRING WORKSHOPS

During the event we will run 2 sessions where we will have 4 different workshops. You choose the topic you want to learn more about. 

A. VISUAL THINKING WORKSHOP

Master the art of visual communication and become a ‘Black Pen’. Visualisations help you collaborate with your team, share your thoughts and materialize your ideas. After this workshop, you’ll need less time to explain yourself, you are more convincing and other people will remember you and your ideas longer.

B. EXPERIENCE DESIGN WORKSHOP

The whole world is talking about customer journeys. But how do you redesign your journey in order to create an experience that truly adds value to your customer’s life? We will show you 10 ways of innovating your customer journey and help you to turn it into an unbeatable customer experience.

C. RAPID PROTOTYPING WORKSHOP

How can you prototype and test your ideas before spending too many valuable resources on developing something that does not work? Explore the world of prototyping with us and learn how to build some true innovation power and create a more agile organisation.

D. DIGITAL TRANSFORMATION

Making large organisations successful in the digital environment sounds great, but isn't easy. Join this discussion and learn from service design professionals and inspiring peers about the barriers that you may find. Exchange experiences on how to overcome them and make your services future-proof.

 

For more information www.service-design-experience.com

Selection may apply.


Do you have questions about Service Design Experience Lisbon 2017? Contact Koos Service Design

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When & Where


Everis | Koos Service Design
1 Praça Duque de Saldanha
1000-007 Lisboa
Portugal

Thursday, 6 July 2017 from 09:00 to 13:00 (WEST)


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Organiser

Koos Service Design

A refreshing service design agency located in Amsterdam and Lisbon. Koos helps companies change the market by designing winning value adding services. 

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Service Design Experience Lisbon 2017
Things to do in Lisboa Course Business

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