Become a commercially minded customer success manager!

Are you a customer success manager and do you want to get more guidance on how to become more commercially minded? Then this is the course for you!

After Completing This Course You Will Master The Following:

-Understand when & how to make a separation of concerns between sales & customers success

-Learn how to best identify opportunities during your check-ins; create smooth sales hand-overs & setup conversations for success.

-Implement those techniques by practicing real-life cases

-Understand how outbound differs per geographical focus

-Train best-practise discovery in role-plays that build a crucial step in your customer success cadence

For more info about the curriculum: please visit out detailed training page.

About the trainers:

Nils Brosch

Nils has more than 12 years of experience in a multitude of commercial roles. He was CCO at Recruitee and grew the company from 30k to 300k MRR in 2 years. Before that he has been founder and head of operations at travelcircus.de (raised €4M, currently 50 employees) and Sales Director Eastern Germany & Head of Sales in UAE at Groupon. Nils holds a master of science at Rotterdam school of management.

Steven van Rij

Steven has more that 15 years of experience in the B2B SAAS field. After spending around 10 years in the product space in multiple roles (Backbase, Elsevier, Layar) he was one of the first in the Netherlands to 'adopt' customer success as part of the founding team of SimpledCard (400k MRR, 50 FTE). Steven is a frequent speaker on a range of SAAS related topics and is founder of SAASCollective.

Dates, agenda & Location:

Duration: 2 x 3 hour online trainings

Session 1/3: 22th of September 9.30 – 12.30

Session 2/3: 29th of September 9.30 – 12.30

Setting: Online Classroom Training in small groups – Max 8 people

Tools: for this online training we will use ZOOM as communication tool. Miro as online collaboration tool.