New technologies are used to speed up processes and to automate. This has direct impact in the way organizations engage with their customers and the results they want to achieve. Wouldn’t it be great if you could proactively engage with your customers and provide instant, spot on, consistent information to service them first time right? We all know this impacts why customers stay longer and buy more.

This workshop will guide you in the definition of “your future of service” and what is required to achieve this from a people, process, content and technological perspective. It helps you to decide what you can do tomorrow to become a successful and result driven service minded organization. 

The decision making and lessons learned based on true experiences will inspire you to decide what should be your next step.

This workshop guides you through the process to get you started: 

1.     Insights in future perspective: purpose and definition

2.     Organizational impact: new jobs, team and people

3.     Content: conversational dialogues, micro content and digital communication

4.     Technical enablers: speech intelligence, chatbots, apps, websites, knowledge bases