Digitale inloop
Digitale inloop
Mon, Feb 13, 2023 7:30 PM CET (+01:00)
Gratis
How do you interact with digital visitors and what effect does that interaction have on their behaviour?
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How do you interact with digital visitors and what effect does that interaction have on their behaviour? The process of journey mapping allows staff the time and space to discover pain points and problems in the current ecosystem that require net new processes and/or prioritized set of requirements. A customer journey map is necessary knowledge to understand and document before undertaking major changes to the digital ecosystem.
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