Contacting Eventbrite Support for Help

This documentation and the Eventbrite API Reference provide information on using the API to send and receive data, and also find information, on everything involved in the process of creating, managing and conducting your Events.

However, if you have additional or specific questions, join the Eventbrite API Google Group. This Eventbrite community is a developer-to-developer support resource where you can search and post about problems and solutions you encounter when working with the Eventbrite API.

From time to time you may also see Eventbrite engineers jumping in to answer questions, as well as see changes and communications posted by the Eventbrite team.

Our community guidelines are simple:

• Be kind to each other.
• Keep posts relevant. Your posts should relate to the subject dictated by the topic.
• Do your best to avoid duplicate questions (e.g., please search first).

When posting questions to the group, please include the following information:

• Endpoint you called. Include the entire path. Be sure to redact your OAuth token as the group is a public page.
• Response you expected from the call.
• Response you received. Include the error message if you received one. If your response was missing data, please include the ID of the object you were expecting to see, but did not.
• Steps you have already taken to debug the issue.
• Overall goal you are trying to accomplish with your integration. This information provides the community an opportunity to suggest the best way to integrate with the API if your current usage isn't as efficient as it could be.