€ 150 – € 192,01

Customer Experience Management - Fundamentals Workshop

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This is your introduction into Customer Experience Management. The profession to grow customer centric organizations.

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Do you want to know how your organization is doing when it comes to Customer Experience Management?

Are you ambitious to deliver Great Customer Experiences and want to do that in a Consistent manner?

Do you know, that sometimes, your organization fails when it comes to Customer Experience?

Be welcome at this Customer Experience Management - Fundamentals Workshop!

In this two hour workshop, you will learn the fundamentals of Customer Experience Management, through the CX Framework. An accredited framework that HELP you grow your business into a customer centric organization.

Together we EXPLORE the six pillar of the framework: 1 CX Strategy, 2 Insights, 3 Metrics and Measurement, 4 Design, 5 Organization and 6 Culture.

After gaining the knowledge, you ASSESS the Maturity of your organization when it comes to CX. This is a light touch assessment, to give you the insights and awareness how you are doing.

Based on the assessment you work out a short Action plan with the NEXT steps you have to take when it comes to Customer Experience Management

Who is this for?

- Everybody in Marketing and Sales

- All managers

- People that are curious and want to learn new Business Views

The workshop is hosted by Nienke Bloem CCXP CSP.

Nienke Bloem CCXP MBA is often called the "Customer Experience Guru". She is a global keynote speaker and educator on Customer Centricity and inspires audiences with best practices and proven methodologies. As a CX entrepreneur, her business has grown exponentially the last years. She leads a speaking practice, a CX game company, a training business and is an associate partner of a CX boutique consultancy firm. So, you could say: “she breathes CX”. She is one of the eleven globally Resource and Training Partners of the CXPA. Her CX Masterclasses and workshops receive five star reviews and help customer experience managers and teams on their journey towards customer centricity.

She has a well-read blog and started her CX youtube channel, to freely share customer experience practices around the world. With her 20 years’ experience in strategic change management positions within telecom, travel, financial and IT businesses, she knows how businesses work and she speaks the corporate language. But on stage, her talks are inspiring and hands-on. It is her aim to Make Customer Experience Work and help you deliver business results, by creating great Customer Experiences.

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Datum en tijd

Locatie

Online evenement

Beleid voor refunds

Neem contact op met de organisator om een restitutie aan te vragen.

Eventbrite-kosten zijn niet restitueerbaar.

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