This two-day Conference revolves around EU citizens in two different capacities: as consumers, and as citizens in search of justice. In this context, digital and intelligent technologies can reduce barriers to access to justice and courts by offering cheaper, faster and simpler solutions. At the same time, such technologies may pose challenges to democracy and the rule of law, where they reshape societal structures, and the way justice is delivered. As digital and intelligent technologies become more prominent in European societies, we are forced to think how they can be used in a responsible and ethical manner, while upholding public values and procedural safeguards. An urgent and important question is therefore how can we design and regulate new technologies in order to build a sustainable intelligent future that ensures protection of citizen and consumer rights and better access to justice.